I received an unexpected charge from the Resume Coach within the trial period. Why did it happen?

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Xolvie
Xolvie Resolution Specialist January 15, 12:18 am

There's a good chance that Resume Coach charged you without telling you. This is how their subscription model works. Users are charged a small fee of $0.95 for the first 14 days when they sign up for the Basic trial. Of course, if the user doesn't cancel the chosen subscription plan within 14 days of the date of the payment confirmation email, $29.95 will be charged automatically every month. The monthly fee for the service is a recurring charge that happens every four weeks.

Go Back After each payment, Coach sends a payment confirmation email that includes information about the subscription plan, its terms, and how to cancel it. Users need to know that automatic or recurring billing is a part of the subscription deal.

Users must cancel their subscription plan before the trial period ends to avoid being charged extra fees. The "The Cancellation of Subscription Plans" section of the terms and conditions explains how to cancel a subscription plan. Users must read and agree to these terms to properly manage their subscriptions and avoid any charges they don't want to receive.

The provided information can be subject to change based on Resume Coach’s policies and procedures.

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