Unexpected Charge from ResumeCoach - Need Immediate Refund for €29.95
Hello, I have never used Resum Coach, i've used a website called Online CV I dont know if it's a dependency of Resume Coach, I paid something like 95 cents for the CV and I recently got charged 29.95 euros literally out of nowhere. I need to be refunded asap otherwise action will take place. Thank you.
Hello Yann A., Thank you for contacting us. At the time of registering on our website, the user (interested person) confirms that he/she has read and accepts our Terms and Conditions, where the conditions to access our services are clearly explained. It is informed that to access certain services on our website, the user must create an account and choose a subscription plan. Some plans consist of an “initial fee” and a “membership fee." By successfully paying the “initial fee,” you can try our services for a period of 7 days. Said period starts on the date on which the customer receives the payment confirmation email for the trial period. A “membership fee” is automatically applied if you do not cancel your subscription plan before the trial period expires. During and after the trial period, you can cancel your subscription at any time and at no cost by yourself, through your profile on our website, or by contacting us. The membership fee allows the customer to access our specialized content, tooltips, and services in relation to the creation of professional documentation. Having said the above, we hereby inform you that, as per your request, the last membership fee charged has been refunded in accordance with our refund policy. The transfer has been made directly to the same payment method used when you subscribed to our services. Also, we hereby confirm that your subscription has been canceled and you will no longer be charged by our company. We trust the above has been of assistance. Don't hesitate to contact us for any further assistance you may need. Best regards, Anne-Claire Online CV
