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Resumecoach Unauthorized Charges - Seeking Refund After 3 Months

June 2, 2024 12:52 PM341

Resumecoach has been deducting money from my account without my consent for the past 3 months. After creating my CV on Resumecoach's website for a nominal fee of 95 cents, they have been withdrawing $30.90 every month without my knowledge. I demand a refund of these charges; otherwise, I will file a complaint with Consumer Rights authorities shortly.

June 4, 2024 2:55 PM (2 days after complaint)

Merhaba Ezgi B., Bizimle iletişime geçtiğiniz için teşekkür ederiz. Müşteri dosyanızı kontrol ettikten sonra, kullanıcı/müşteri hesabınızla ilgili olarak Resume Coach tarafından zaten bir geri ödeme yapıldığını size bildiririz. Bu nedenle, İade Politikamız gereği yeni bir geri ödeme işleme alınamaz. Aboneliğinizin iptal edildiğini ve şirketimiz tarafından artık ücretlendirilmeyeceğinizi onaylıyoruz. İhtiyacınız olabilecek herhangi bir ek yardım için bizimle iletişime geçmekten çekinmeyin. En iyi dileklerimle, Emma Resume Coach

July 12, 2024 1:03 PM

Dear Ezgi, We confirm that your request has been received. Our representatives will inform you about the resolution of the case via e-mail. If you have any doubts or need to contact us, you can do so. Kind regards.

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