I used Resumecoach’s CV builder service as a one‑time use and paid $0.95 on October 22, 2025, clearly with the understanding that this was a single payment and not a recurring subscription. I was never informed that I was signing up for any 14‑day trial or subscription, and I did not knowingly agree to recurring charges. On January 6, 2026, completely out of nowhere, I discovered a $19.99 charge from Resumecoach on my Banco Guayaquil account in Ecuador. This charge appears as a subscription fee, even though I never subscribed to any plan and never received any email confirmation, receipts, or warnings about a subscription or renewal. If there truly had been a 14‑day renewal as your terms supposedly state, the charge should have appeared 14 days after October 22, 2025, not more than a month later in January, which makes this situation even more questionable. When I went to your website to cancel, the cancellation button did not work properly and redirected me to a resume review instead, making the cancellation process confusing and difficult. The only way to proceed seemed to be through your AI chat support, which is not a straightforward or transparent way to cancel. When I contacted the AI support, I was told that I could not get my money back because I had agreed to the terms when I paid, even though I only intended and believed I was paying for a one‑time CV use. I also did not receive any emails about my payment, my supposed subscription, or any renewal, and I cannot even see who your payment provider is, which prevents me from contacting them directly. My Resumecoach account and payment are under the email address: jaecobbenja***@outlook.com. I request an immediate refund of the unauthorized $19.99 charged on January 6, 2026, and the immediate cancellation of any subscription that has been activated without my clear and informed consent. I also expect written confirmation that the subscription has been cancelled and that no further charges will be made to my Banco Guayaquil card.
I used ResumeCoach to create a CV once and paid just $0.95 for the service. Despite not subscribing or authorizing any membership, they charged me $29.95 afterward without my consent. This transaction was done without my knowledge, and I never agreed to any recurring payments. I demand an immediate...
I used their list of templates to make my CV on the Resumecoach.com platform. Even though I canceled my subscription, the site kept charging me $29.95 without my permission. This dishonest and wrong behavior makes me mad, and it reminds me of a scam I saw in Barcelona. Now, I don't know what to do n...
A year ago, I used ResumeCoach to create a CV and paid a one-time fee. However, they recently charged ₺1086 from my account without my authorization, even though I never signed up for any subscription. This is unacceptable and feels like an intentional attempt to mislead customers. I demand an immed...
Hello, I recently purchased the premium options on your website www.resumecoach.com to download my CV in PDF format for $0.95, valid for 14 days. However, I was surprised to find out that I was charged $29.95 after 14 days and that should be the case for every two weeks, which was not mentioned anyw...
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