On January 21, 2024, I purchased a Realme 11 Pro+ 5G device from Media Markt Marmara Forum Mall, İstanbul, Turkey for ₺18,050. For the past seven months, the device has been experiencing serious malfunctions. It occasionally resets itself, deletes all data, displays error screens, and restarts automatically. In addition, the fingerprint sensor does not work. I have taken the device to the KVK Service Center, a total of four times regarding these issues. The motherboard was replaced twice and the screen once. Each time, I was informed that the problem had been resolved, yet the same issues continued to occur. It is also impossible to contact KVK by phone as they do not have a reachable customer service number. Approximately 1.5–2 months ago, I contacted Realme Turkey customer service, and I was told that I could request a device replacement. Due to health issues, I was only able to visit the KVK service center again today to submit my replacement request. Before delivering the device, I called Realme customer service once more and was informed that, since the device had been sent in for repair four times for the same issue, my replacement request would be approved. However, after handing in the device and calling again, I was told that there was no stock available, that a replacement could not be made, and that no upgrade to a higher model would be possible. Instead, I was offered a refund based on the device’s original purchase price from two years ago, which does not reflect the current market value due to inflation and economic conditions. My primary request is a device replacement. If that is not possible, I request a replacement with an upper or equivalent model. If neither option is available, I kindly ask for a refund based on the current market value of the device. I respectfully request that my issue be resolved as soon as possible.
I purchased a Realme 12 smartphone from MediaMarkt Mall of Istanbul on December 15, 2024, and ever since, I’ve been experiencing a highly frustrating issue. The phone randomly freezes for 5 to 10 minutes, becoming completely unresponsive. After that, it comes back to life on its own, but this isn't ...
I bought a Realme GT 2 Pro from the MediaMarkt store at Istanbul Forum, and from day one, the device has had serious overheating issues. On top of that, screen burn-in started appearing early on and has only gotten worse over time. It became so distracting and frustrating that I finally handed it ov...
I bought a Realme C55 6/128GB phone from Teknosa Hilltown Mall on 05/01/2024 for ₺7999 (₺6748 on Teknosa's website). To my dismay, when I tried to charge it on 13/01/2024, it wouldn't charge. After visiting the store, a staff member confirmed the charger was faulty. I demanded a refund, but they ins...
I purchased my Realme C61 smartphone on 05/04/2025 from Kozyatağı Teknosa. From the very first day, the phone had a speaker malfunction. Because I moved from Istanbul to Izmir and was busy with job interviews, I could not take it to service immediately. Later, the charging port also failed, and on 0...
My father bought me a Realme C55 on June 8, 2023. Just one year later, the battery swelled, forcing us to use the insurance. The very next day, on June 9, 2024, we took the phone to a Mediatek Markt branch, and they suggested sending it to service. KVK, however, demanded an absurd ₺4,937 for the rep...
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