My father bought me a Realme C55 on June 8, 2023. Just one year later, the battery swelled, forcing us to use the insurance. The very next day, on June 9, 2024, we took the phone to a Mediatek Markt branch, and they suggested sending it to service. KVK, however, demanded an absurd ₺4,937 for the repair!
Naturally, since we bought the phone from the store, we found a trusted repair shop in a business center that fixed it for ₺800. Everything worked perfectly fine from August until January 19, 2025. While watching TikTok on my Realme C55, the phone suddenly shut down and became completely unresponsive. With no backup phone, we sent it to service again, only to be told the motherboard was broken.
What am I supposed to do now? I haven't even had time to write to the Consumer Arbitration Committee, but I desperately hope the Realme team contacts me. I've been using my father's spare phone for the past six months because of this unreliable device. Realme, you need to provide a solution for my defective C55 immediately! This recurring pattern of critical failures is unacceptable. Replace my phone or offer a full refund now!
I bought a Realme C55 6/128GB phone from Teknosa Hilltown Mall on 05/01/2024 for ₺7999 (₺6748 on Teknosa's website). To my dismay, when I tried to charge it on 13/01/2024, it wouldn't charge. After visiting the store, a staff member confirmed the charger was faulty. I demanded a refund, but they ins...
I purchased a Realme C53 phone from Media Markt on 24/01/2024, but it has an ongoing issue where the other party cannot hear me during calls. I took it to KVK service for repair, and they informed me that the issue was resolved. However, when I collected the phone, the problem was still there—no imp...
On January 21, 2024, I purchased a Realme 11 Pro+ 5G device from Media Markt Marmara Forum Mall, İstanbul, Turkey for ₺18,050. For the past seven months, the device has been experiencing serious malfunctions. It occasionally resets itself, deletes all data, displays error screens, and restarts autom...
I purchased my Realme C61 smartphone on 05/04/2025 from Kozyatağı Teknosa. From the very first day, the phone had a speaker malfunction. Because I moved from Istanbul to Izmir and was busy with job interviews, I could not take it to service immediately. Later, the charging port also failed, and on 0...
I sent my Realme GT2 Pro to the Ouno service center in Istanbul for repair. On March 27, 2025, the device was accepted under the status "awaiting spare parts." Since then, the legally required repair timeframe has been exceeded. On April 30, 2025, I was informed by Ouno that the repair would take at...
Comments