I bought a Realme GT 2 Pro from the MediaMarkt store at Istanbul Forum, and from day one, the device has had serious overheating issues. On top of that, screen burn-in started appearing early on and has only gotten worse over time. It became so distracting and frustrating that I finally handed it over to the store’s customer service desk on March 6, 2025.
They said they would send it to the service center, but despite the legal repair deadline of 21 business days, I haven’t received any updates—not a single piece of information. I started researching and discovered many users online reporting the exact same screen issue. It’s clearly a known, chronic hardware problem.
I requested a replacement, but all I’ve been met with is silence. No action from MediaMarkt, no communication from Realme, and total negligence from KVK. I’m tired of being ignored after spending ₺ on a defective product.
I demand an immediate resolution—either provide a working replacement or refund my money. I’m calling out all parties involved for their lack of responsibility and failure to support customers who trusted them. Fix this now.
I sent my Realme GT2 Pro to the Ouno service center in Istanbul for repair. On March 27, 2025, the device was accepted under the status "awaiting spare parts." Since then, the legally required repair timeframe has been exceeded. On April 30, 2025, I was informed by Ouno that the repair would take at...
On January 21, 2024, I purchased a Realme 11 Pro+ 5G device from Media Markt Marmara Forum Mall, İstanbul, Turkey for ₺18,050. For the past seven months, the device has been experiencing serious malfunctions. It occasionally resets itself, deletes all data, displays error screens, and restarts autom...
This device feels like it's going to catch fire just by opening Instagram. I bought it from Vatan at Marmara Forum, and when I made the purchase, I was explicitly assured that it had no overheating problems. That assurance was the main reason I bought it, and now I feel completely misled. My phone ...
My Realme GT2 Pro developed the infamous green line screen issue, which is a known chronic problem that surfaces after Realme software updates. Despite this being widely reported by users globally, the company refuses to take responsibility—especially in Turkey. After researching online, I found th...
I purchased a Realme 12 smartphone from MediaMarkt Mall of Istanbul on December 15, 2024, and ever since, I’ve been experiencing a highly frustrating issue. The phone randomly freezes for 5 to 10 minutes, becoming completely unresponsive. After that, it comes back to life on its own, but this isn't ...
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