I purchased a Realme 12 smartphone from MediaMarkt Mall of Istanbul on December 15, 2024, and ever since, I’ve been experiencing a highly frustrating issue. The phone randomly freezes for 5 to 10 minutes, becoming completely unresponsive. After that, it comes back to life on its own, but this isn't a one-time glitch—it happens 5 to 6 times every single day.
This constant freezing has made the phone nearly unusable for daily tasks like messaging, calls, or even browsing. I’m extremely disappointed, especially since this is a brand-new device. I expected reliability and smooth performance, not a device that halts without warning several times a day.
I've had enough of this issue and am now asking: Is there an authorized service center that can actually fix this? Is there a known software or hardware solution to this? Because resetting the device or living with this performance is not acceptable.
Realme needs to take this issue seriously and provide either a permanent fix or a full replacement. For the price paid, this phone should function flawlessly—not frustrate users daily. I hope support reaches out quickly to resolve this ongoing problem.
I purchased a Realme 12 Pro from MediaMarkt, and from the very beginning, the device has been a complete letdown. It constantly freezes, the screen goes black, and it becomes completely unresponsive. Most of the time, I can’t even turn it back on without forcing a restart. This is unacceptable for a...
On January 21, 2024, I purchased a Realme 11 Pro+ 5G device from Media Markt Marmara Forum Mall, İstanbul, Turkey for ₺18,050. For the past seven months, the device has been experiencing serious malfunctions. It occasionally resets itself, deletes all data, displays error screens, and restarts autom...
I bought a Realme GT 2 Pro from the MediaMarkt store at Istanbul Forum, and from day one, the device has had serious overheating issues. On top of that, screen burn-in started appearing early on and has only gotten worse over time. It became so distracting and frustrating that I finally handed it ov...
I bought a Realme 12 Lite phone from MediaMarkt, and the issues started on day one. The video quality was extremely poor, videos in the gallery kept freezing, and the app would crash shortly after. Just three days later, I returned the phone to MediaMarkt, and they sent it to the service center. Th...
Hello, I purchased the Realme C55 from MediaMarkt about a year ago. Unfortunately, starting around the 6-month mark, I began experiencing serious performance issues. The phone frequently freezes and becomes nearly unusable during regular tasks. In addition to freezing, the touchscreen has become un...
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