I was involved in an accident on 19.02.2025 with my vehicle, license plate 07 MSE **, which is insured with Ray Sigorta. Although I was not at fault, a damage file was opened on 20.02.2025. On 26.02.2025, the expert ordered the parts. The parts were purchased on March 6 and delivered to the service around March 15. However, the service informed me that some of the parts were incorrect. When I spoke with the service on March 26, they said the missing part was still being searched for. Every time I contact Ray Sigorta, I receive the same automated message: “Dear Customer, your complaint has been forwarded to the relevant department. You will be contacted shortly regarding a solution.” So far, nothing has been resolved. When I last called, I said, “If you can’t find the part, then declare the vehicle a total loss,” but I was brushed off with standard replies. I couldn't get any proper solution from the company. This is a Dacia Duster—it's hard to believe parts can’t be found. It has been 38 days since the accident, and there is still no clear timeline for a resolution.
I bought a new Doblo from your dealer ASF İstanbul this year for a significant amount of money. I had an accident with my car on 11/07/2024. I took my car to your service Banoto Bursa on 17/07/2024. Damage was assessed, and parts were requested. About two and a half months have passed, and despite m...
In the traffic accident I was involved in on 17.05.2025, it was determined that the other party was 100% at fault. As a result, my vehicle was declared a total loss, and all required documents were fully submitted to Ray Insurance and our contracted partner Autogong. Although I was informed both ver...
My vehicle is a 2021 Golf 8 1.5 eTSI with 46,000 km. I had an accident on 16.03.2025. On 17.03.2025, I received a notification indicating a total of ₺354,000 for parts and ₺98,000 for labor—approximately ₺452,000 in total. Despite this, the expert company approved the repair of my vehicle. I informe...
On August 30, 2025, I had an accident with my 2019 Egea Sedan and although I have full coverage insurance with Ray Insurance and a claim was immediately opened (File No: 10402502549), the expert declared the vehicle a total loss, yet the company keeps saying they cannot make a final decision and are...
On July 3, 2023, in the district of Fethiye, I was involved in a one-sided accident with my vehicle, registered with license plate 34 PB 43**. I immediately contacted Ray Insurance for assistance in addressing the damages to my car. They pointed me in the direction of a contracted service center in ...
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