Puma Order Tracking Shows Delivered, As the Recipient I Have Nothing

December 13, 2023 3:29 PM94

I believe things got a little bit out of hand with my recent Puma order, that is P1000627263, the status shows 'delivered,' however I have not received the item. well, it's not my job to figure it out, but there has been an error on the part of the delivery personnel, as they did not leave the package. It's very important for me that this package is delivered properly, I tried reaching out but maybe here, Puma people will hear me to do something promptly and take necessary actions to resolve the issue. As a customer, I value the efficiency and reliability of the services provided by Puma, and this experience has fallen short of my expectations. any kind of help is appreciated, please inform me about the process and the delivery. 

December 14, 2023 3:58 PM (1 day after complaint)

Dear Customer, We are sorry for the negative experience you have had. Your request has been forwarded to the relevant departments, and our Customer Service will contact you during the day. For any opinions, complaints, and suggestions, you can reach our Customer Service. We wish you happy days as PUMA Turkey.

December 15, 2023 3:35 PM

Dear customer, As PUMA, our top priority is to provide you with the best shopping experience and ensure maximum customer satisfaction. In this regard, the complaint you have conveyed to us has been meticulously examined by our relevant departments. The review process regarding your request has been completed, and the procedures and information related to the matter have been communicated to you through our Customer Service. To evaluate the service you have received, you can fill out the relevant survey on Şikayet Var, and for suggestions and feedback, you can reach our Customer Service. PUMA Turkey wishes you happy days.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

Puma Rejected My Return Claim for Defective Formknit Seamless T-Shirt

September 4, 2024 10:50 AM92

I purchased a "formknit seamless t-shirt" from the Puma store via the N11 app. The product arrived defective, so I retur...

1

Tracking Information Indicates Bershka Order Supposedly Got Delivered

December 11, 2023 6:49 PM388

Bershka order (tracking number: 40135194911), which supposedly got delivered on Sunday. The tracking information indicat...

My Zara Order Lost in Transit

January 30, 2024 1:02 AM204

I am extremely frustrated with my Zara order (number 53138769173) that seems to have disappeared during the delivery pro...

My Zara Order Lost in Transit