I purchased a "formknit seamless t-shirt" from the Puma store via the N11 app. The product arrived defective, so I returned it using the provided return code. Even though the product was marked as delivered, the store rejected my return, claiming they never received the item. I contacted N11 live support, and they confirmed it was an error and updated my request. However, despite the product being delivered, I am still being needlessly delayed, and I’m simply being brushed off with "you will be contacted with the necessary information" without any further explanation. Order no: 205252577634.
I ordered a puffer jacket from the N11 DeFacto store with order number 202357329834. Initially, my order was confirmed, but the store failed to ship it for 8 days. During this time, I contacted them to ask why the item hadn’t been shipped, and I received the same generic response twice: "Your order...
I attempted to return a product I bought from N11, but the seller refused the return, and I never received the product back. I have been waiting for a solution ever since. When I reach out to the seller, they send me to N11's customer service, but then N11's customer service tells me to contact the ...
I'm having a really tough time with the LCD product I bought from N11. The order number is 202259338436. The item arrived in a defective condition, but even though I followed the return procedure and sent it back, the process for getting a refund has been delayed. Even after trying to reach out to c...
On June 13th, I placed an order with the number 204631751738. As the order had not been delivered by June 20th, I contacted the seller, and following ...
I believe things got a little bit out of hand with my recent Puma order, that is P1000627263, the status shows 'delivered,' however I have not received the item. well, it's not my job to figure it out, but there has been an error on the part of the delivery personnel, as they did not leave the packa...
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