Under Armour Online Shopping Shipment Issue, My Rights as a Consumer are Violated

Order number 2469901697512381 is causing me trouble. I placed an order for an Under Armour product on December 10, and it hasn't been shipped yet, causing me significant inconvenience. I'm disappointed with the service I've received from your online store, and it's frustrating that reaching customer service has been challenging. I kindly request a prompt resolution to this matter and immediate shipment of my order. If the issue persists, I may need to escalate this matter to the consumer rights unit. I appreciate your attention to this matter and hope for a positive resolution. Thank you.