I’m extremely frustrated with how PUBG has handled my account after the UC (Unknown Cash) ban. Because of the ban, I can no longer play ranked matches, open crates, or even send popularity points. On top of that, several items from my account have been removed without any proper explanation or support from the team.
I was told that the only way to lift the restrictions was to refund the UC. I already returned part of it, but nothing has changed. If a full UC refund is required, there should at least be an installment plan offered so users like me can resolve the issue gradually.
I’ve spent time and money building up my account, and now I’m locked out of features I’ve paid for. PUBG needs to provide better solutions and support for users facing this issue. I want my account fully restored and a clear path to resolve any remaining refund requirements.
Hello, I’m writing to report a serious issue with my PUBG account. I recently purchased UC (Unknown Cash) and the payment was successfully deducted from my bank account—I even have the bank statement to prove it. However, the UC was never delivered to my account. I submitted a complaint through the...
Today I tried to log into my PUBG account and saw that I was banned for 365 days—with absolutely no explanation. I’m shocked and frustrated. I haven’t done anything that would justify such a long-term ban. What’s worse is that all the UC purchases I made through PUBG were removed from my account, on...
I’m an avid PUBG Mobile player, but my account was suddenly hit with a 7-day UC ban for no clear reason. There’s a payment I supposedly need to make, but there are zero instructions on where or how to pay it. I tried submitting a support request, but all I get is a blank page when I click "submit re...
I purchased a random UC pack for PUBG and it’s now been five full days, and I still haven’t received what I paid for. I’ve contacted support multiple times, but no one is helping—they either ignore me or close the chat without giving any answers. I’m beyond frustrated. This is the first time I’ve e...
On April 8, 2025, I purchased UC (Unknown Cash) through the official PUBG Mobile website and tried to load it into my account. However, the UC never showed up. Assuming it was a mistake, I attempted the purchase a second time—but once again, the UC didn’t arrive, even though I received a payment ded...
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