Hello, I’m writing to report a serious issue with my PUBG account. I recently purchased UC (Unknown Cash) and the payment was successfully deducted from my bank account—I even have the bank statement to prove it. However, the UC was never delivered to my account.
I submitted a complaint through the in-game support system, and instead of resolving the issue, I was told that there was a UC deduction and now I owe UC. How does that make any sense? I paid real money, received nothing, and now I’m supposedly in debt within the game?
To make matters worse, I’m now restricted from inviting friends to my lobby, which is affecting my gameplay experience. This is unacceptable. I demand a full review of my transaction and immediate correction of this error. I should not be penalized for something that was entirely the system’s fault.
PUBG support team—please fix this. I paid for UC, and I expect either the delivery of my in-game currency or a full refund without marking my account as "in debt."
On April 8, 2025, I purchased UC (Unknown Cash) through the official PUBG Mobile website and tried to load it into my account. However, the UC never showed up. Assuming it was a mistake, I attempted the purchase a second time—but once again, the UC didn’t arrive, even though I received a payment ded...
I purchased UC in PUBG Mobile, but the UC was not credited to my account. Despite this, UC was deducted from my balance, and a debt was added to my account. This issue is still ongoing. It started with a 3 UC deduction and continued with 660, 600, 220, and 90 UC being deducted. If this goes on, my a...
For the past several purchases, I have been buying UC in PUBG Mobile through the App Store, but the UC I pay for never gets credited to my account. This issue has been ongoing since August 22, and despite filing multiple complaints, nothing has been resolved. Every time I try to purchase UC, I am ch...
PUBG Mobile took UC from my account, but I never received the UC, nor can I enter matches. The game won’t let me perform any actions, and when I check, it says my refund was successful—yet no money has been returned to my account. If PUBG Mobile actually issued a refund, then which bank was it sent...
On Monday, April 21 at 3:53 AM, I purchased UC directly from PUBG Mobile’s official system. The payment went through, but I still haven’t received the UC in my account. It’s incredibly frustrating to pay for in-game currency and be left with nothing but silence in return. There’s been no confirmati...
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