Pronet's Alarm System Failures
I'm really angry with Pronet because they keep messing things up, and yesterday when they said there wouldn't be any more problems, I decided to cancel. Today, the alarm system they couldn't turn on is constantly making loud noises! When I called, they said they couldn't help with the problem because they claimed I still owed them money (even though we agreed I didn't have any outstanding debt). The alarm just wouldn't stop, even after I took out the batteries. And to make matters worse, I couldn't get in touch with Pronet for a stressful 10 minutes. If they can't answer a phone call, how can they make sure they keep the security they promised?
Dear Pınar K, First of all, we would like to inform you that your request has been received by our brand. Upon checking your system, we found that you had requested a cancellation on 23.10.2023. Following our discussions with you, we observed that you agreed with our technical team who visited your address on 17.11.2023, and we immediately took action to reconnect you with our alarm monitoring center. You mentioned that you were unable to reach our call center for 10 minutes on 18.11.2023 at 22:15. On 18.11.2023 at 18:52, we opened a service record to assist you as a priority and scheduled it for the same day to avoid any inconvenience. When our technical team called you before arriving at the location, you stated that you did not want them to come and that you had decided to cancel. Accordingly, your request was immediately processed. We see that you frequently use the Şikayetvar platform for chronic complaints. Our priority is always to evaluate your requests through our call center to find a middle ground and ensure your satisfaction. If any incorrect information was shared with you by our representatives, action will be taken as soon as possible. Your request will be thoroughly evaluated by us, and our expert will get back to you as soon as possible. For any information, suggestions, opinions, and requests regarding our products and services, you can contact us via our call center at . Thank you for your understanding. Pronet Security Services Inc. Customer Service Department
Thank you
