Pronet Send Bills But Offers No Service

The technical service that came to check for the detectors of our workplace; "the new generation system must be installed, the existing system is not sufficient and there is a security gap and the situation has been recorded in the report." (We have the aforementioned report) In the report: "It works in the first installation and then it does not work. It was observed that there was a systemic problem." The statement is available. In fact, it was also reported by the technical staff that some of our existing detectors were not activated, but no change/repair or renewal was made in this regard. However, although we have communicated the situation to you and requested a solution, you have not made any positive feedback. In our repeated meetings with Customer Services; Although we have been using a wireless system for years and have been paying higher bills for this reason, your records are available in your records that you have stated that a wired system can be installed if we want, but you will not install a new generation system, and you have not offered any solution other than suggesting that we switch to a more primitive system than the system we are currently using. However, it is clearly stated in the relevant article of the law that in similar cases, you must replace the product with a new one and if a new product is not available, you must supply a more advanced product. We continue to pay the invoice price of the service we are trying to receive incompletely and regularly every month without any delay. We wanted to explain the situation once again, as your organization will be primarily responsible for the slightest trouble we may experience. If you do not make a positive return immediately, we would like to inform you that we will apply to the Consumer Arbitration Committee, Consumer Court, CIMER and all other legal remedies, without prejudice to our rights to apply for retroactive legal remedies, our rights to receivables, our claims arising from just cause. I have no hope but; If you will bother to call or do something much more surprising and send an authorized person to us, our workplace and phones are open from 14:30.