I've been facing a recurring issue for the past 10 months in my area. Whenever there's an electricity outage, my mobile internet stops working. I've reported this problem multiple times and had various troubleshooting attempts done, but the issue persists. About 3-4 months ago, the technical service informed me that there might be a problem with the generator at the nearby cell tower. In the last three months, I've opened three more service requests with this explanation, and each time, without consulting me, they closed the tickets with responses like "We are not currently working in this area; it will be evaluated" or "it's not in our plan." Since I work from home, I rely on mobile internet during power outages, but now that's not an option. I'm paying for a service I can't use every month. I've repeatedly emphasized that the issue only occurs when there's no electricity. I'm frustrated that my service requests keep getting closed without a solution.
I’ve been facing an internet issue with my Turkcell line, and even after reaching out to their customer service multiple times, I’m still left without a resolution. Every time I reach out, I'm met with the same response: just wait for the results of a technical review—yet there’s never any progress....
I had the Superbox 300 GB service installed at my home on October 26, 2025, but apart from the first few hours, it has been completely unusable. Soon after installation, the connection started dropping frequently, with severe speed and stability issues. I reported the problem, but the team closed th...
It's been like six months and I haven't been getting any signal on my line. Can't even use the internet, make calls, or send texts. It's frustrating, man. I feel like I have no choice but to go outside just to make a call, but even that doesn't really solve the problem. The signal outside is just te...
There is no way I exceeded my internet usage during the specified dates. Unlike in the past, I did not receive any warning messages about my remaining data balance. During those days, I was either at home or at work, both of which have stable Wi-Fi connections, so I had no reason to use mobile data....
I recently ported my line to Turkcell. I noticed that although Turkcell claims to be the leader in coverage in Turkey, it does not have reception where my workplace is located. I frequently experience interruptions in calls and internet service. Just like in Turkey in the 1990s, I find myself consta...
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