I've been trying to explain the problems with your defective product for years, but you haven't resolved them. To make matters worse, you initially requested a receipt to prove the cost of the ripped items before refusing to refund the amount. You claimed you couldn't process the refund after I provided the receipt. You offered me the same washing machine as a replacement, but I declined because I had previously experienced the same problems. You suggested another product, but I refused to pay more money for it. Despite years of unresolved issues, you then stated that you would replace my dishwasher if it failed again, to which I agreed. However, when I called yesterday to address the problem with my dishwasher, you now claim you can't do anything about it. Several service visits to my home have been ineffective. Please take action to address these issues, and let's work together to find a solution. It's infuriating to keep dealing with problems that you should be able to solve. Examine your records; did you promise to replace the dishwasher if it broke down again? Didn't I say I wouldn't accept service if problems arose? Don't blame the customer for your mistakes; instead, respond quickly rather than leaving us hanging.
I purchased a Bosch washing machine, but it turned out to be defective. Just two days after delivery, I had to call for service because the machine wasn’t cleaning clothes properly—they came out just as dirty as before. The service team initially claimed there was "no issue," causing me to lose the ...
Last December, I made a purchase of a washing machine. Unfortunately, because of a funeral and an earthquake, I was unable to use it for an extended period of time. Even though there was no water involved, they still sent a product that was rotten or defective. It's definitely a Bosch, just as they ...
For 20 days now, I’ve been dealing with an unresolved issue with my Bosch washing machine. Customer service has been nothing but frustrating—offering excuses, providing misleading information, and speaking rudely. They have failed to supply the necessary replacement part despite repeated attempts. ...
I bought a washing machine on may 3, it was delivered without a box from Bosch's own site. I started the return process. Your general manager, Mrs. H*** called, made a service appointment for 3 times, but they did not come for 3 separate appointments. I am complaining that lady did not call the ser...
I purchased a Bosch washing machine just a year ago, and it has already started breaking down repeatedly. The service team visited and stated that the water pump motor needed replacement. Shockingly, in just one year, the machine's rubber parts and motor have deteriorated, essentially falling apart ...
Comments