1

Pronet Price Scam! Inflation Hikes, Exorbitant Fees Trap Loyal Customer!

Sultan
Sultan
Pronet
February 21, 2024 1:52 AM98

Now I am telling you everything so that everyone knows about this company. After getting a subscription from this company, my account is constantly increasing according to current inflation, but the fees are very high compared to other companies, so I use Sekom. I bought Sekom to cancel Pronet, but they charge such a withdrawal fee that unfortunately you have no chance of withdrawing. (When I say you have no chance of getting out, I can't get out not because of the amount of money I will give them, but because I don't want them to swallow that money in a completely unfair way.). By the way, I recommended it to many of my friends and they all used this service at much more affordable prices than me. But I was not given any discount, on the contrary, I could not find a contact person until the commitment was completed. Then, when the commitment was over, maybe 10 different people called and gave me a discount so that I could continue, and we started again. Let me tell you this, we were convinced, there are not a few of us who were convinced, that's right. it's still very big, we're a professional team, we're very good, etc. They convinced me with something like this and in 2 years I only needed this company once and then there was no service, I wrote a complaint and they responded immediately and said that your registration was created for tomorrow, I do not know why you made the appointment. Anyway, my friends came and looked at it and said that the panel was burned and water was getting in, and they billed me for the panel as 8541 + VAT. If this panel is so important that it cannot accept water, I ask why it wasn't installed on the upper floor, there is no sound, no one says let's empathize, will you pay, no one says we will pay, they say. You're right, but in the end, they still want money. And I said, "I'm not going to pay this money. It's your fault." Because I say that they claim that the panel was placed there completely, that is, it was mounted on top, we are naive, we took the panel from the bottom. Then they reduced my 8541+VAT invoice to half the price and made me pay it in two invoices, that is, a discount of up to 2500 in total. Accept this, if there is a demand, the code will come and give it to us. Maybe calm down friends, paint people's eyes, Please be prone to eliminate the complaint - this is a regret. I would like to finish with the words of the working staff. - Dude, why did you get involved in this?

February 21, 2024 8:45 AM (6 hours after complaint)

Dear Sultan E, First of all, we would like to inform you that we have received your complaint. As Pronet, all investigations related to your system have been completed, and the necessary information has been provided to the system contract officer, Mr. Burak. The unfounded accusations you have made here are quite saddening. Although you have not experienced any inconvenience due to Pronet, we offered to assist you in every matter, but no action could be taken as you did not approach constructively. We would like to specifically state that continuously writing on the Şikayetvar Platform will not lead us to take a different action regarding your system. If you wish, you can cancel your system. As you can appreciate, we provided you a discount based on your promise of usage. It is your natural right to want to exit before this period ends, but if you do not complete this period based on your promise, the discounts given will be billed back. Additionally, we will also have to bill the products damaged at your location due to your own fault. A request has been created for your cancellation application to the relevant department, and our experts will get back to you as soon as possible. For any information, suggestions, opinions, and requests regarding our products and services, you can contact us through our call center. Our Pronet Alarm Monitoring Center is at your service 24/7 for all your applications. Thank you for your understanding. Pronet Security Services Inc. Customer Service Unit

Sultan
Sultan
February 21, 2024 9:31 AM

There is nothing written here that is unrealistic. If you point out the parts you find unrealistic, we can clarify them. Secondly, the reason we are writing here is so that other users can get to know you. In the next instance, I will also share the experiences of my friends, who are other users, to see if we are the ones making unrealistic accusations or if it is you who are denying them.

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