I Am Demanding a Full $69 Refund From Promova After Hidden Subscription Renewal
In January, I purchased a one-time English course from the Promova application using my Ziraat Bank credit card, paying 1,700 TRY with the clear understanding that it was a single, one-off purchase. Neither during nor after the purchase was any information provided regarding subscriptions, memberships, or automatic renewals; I explicitly bought this service as a one-time product.
Today, however, upon reviewing my credit card statement, I discovered an unauthorized charge of $69 processed by Promova without my knowledge or consent. I gave no authorization for this transaction, initiated no subscription, and received no notification that any renewal would occur. Furthermore, I cannot locate any customer contact phone number for Promova within the application or via official channels.
As soon as I noticed this, I called Ziraat Bank to file a dispute regarding this unauthorized transaction. However, because I am unable to reach Promova directly as the main merchant, I have been unable to obtain a direct resolution regarding the cancellation and refund of this unauthorized fee.
I demand an immediate refund of the $69 charged to my card without my consent, along with the instant cancellation of any subscription initiated or maintained without my knowledge. Additionally, I request a thorough investigation to ensure such unauthorized charges do not recur, as well as a written confirmation regarding this matter.
