Beko  Appliance Installation 6 Visits, No Resolution

June 27th. Two distinct branches came to my house in 2024 to take away my white goods. The initial service that came to install the refrigerator mentioned a deep scratch and promised to fix it. They also installed the door dishwasher, but they still didn't get the problem. They promised to send an expert, but when they arrived, they still didn't fix it and even opened the front of the machine. So, after an hour of troubleshooting, the expert service finally arrived and diagnosed a faulty door switch. They offered to replace the switch or the machine, which I strongly objected to because it had only recently been installed. I was so disgusted by their complete opening of the machine that I insisted on having it replaced within a week, which finally happened today, July 13, 2024. How many weeks has it been today, they called today, they said that there was no record of the change, and on top of that, they said not to use the machine, I waited for weeks in vain, if the previous team had told me that the change would be made in the refrigerator, I would have said to change it because I know that there will be a problem, the door of the machine has changed, but it does not sit in place and when you pull the plug, the rubber is lifted from the end where it sticks, the service has come six times, they do not make a change, they adjust the foot and go, I am complaining about this situation, either they do their transactions and change my machine or I will complain to consumer rights.