Problematic Profilo Washer and Rude Follow-Up

I'd like to tell you about my frustrating experience with a washing machine I bought on December 8, 2022. The machine broke down less than a year after I bought it. I called for help because I had no idea what was wrong, and they arrived the next day. After inspecting the machine, they informed me that the mainboard had been burned out and that they did not have the replacement part in stock, but that they would order it. When I contacted customer service, I was told that the part had arrived and that they wanted to install it. At this point, I requested either a replacement machine or, if available, an upgrade to a higher model with me covering the difference in price. However, during my call with a lady named B**, she said they couldn't do that and asked if there was any guarantee that the machine wouldn't have the same problem in a year. She was rude and unhelpful, and she eventually ended the call by saying they couldn't help me. Surprisingly, they claimed the problem was with the electrical components, and the service personnel who came to install the part tried to sell me a surge protector, implying a recurring problem. When I asked the authorized service about the cause of the problem, they simply said, "There's nothing we can do; it happens in 1 out of 100 machines, and you happened to be that one." This entire experience has demonstrated Profilo's lack of professionalism and indifference, including authorized service, customer service, and installation personnel. They appear to be more interested in selling add-ons than in providing solutions, which is one of the reasons I will not use Profilo in the future. I'll keep working on this until I get a satisfactory resolution.