I discovered the hard way why I should avoid the Profilo brand. I have no intention of giving them a third chance. Their assistance? A perfect 0. What about their customer service? Non-existent. I spent a whopping 30,000 tl on an air conditioner for my office. The office building already had copper pipes installed and ready to go for 24,000 BTU air conditioners. AC units were installed on the top floor with existing platforms in all of the offices on the floor. They have no problem using different brands. Today's service technician, on the other hand, had the audacity to ask, "How do I even get up there?" I'd need to add 2 or 3 meters of extra pipe, which would cost you around 5,000 tl. Furthermore, if there is a leak, I will not honor the warranty," making every excuse possible to avoid installing the AC. To be sure, I didn't have any copper pipes, which was his main complaint. Is this what you mean when you say "trust" or "customer service"? Shame on them for both the money and the time I've squandered.
My experience with Beko has been so bad that I will never shop there again. I ordered an air conditioner from Beko's website, and they came to install it a month later without warning. They called and said, "We will be there in 10 minutes." Only my spouse was home, and when I asked them to return la...
My Profilo fridge's top shelf stopped cooling about two months ago. I called Profilo service, and they came without even taking measurements. They said that the residence sensor and thermal were broken, so they said it would cost 3,000 TL to fix them. They fixed my fridge, but the problem was still ...
Beko - Arçelik's service has been super unsatisfactory on June 25th, 2023, I hit up the Torbalı service to get my shiny new Beko air conditioner installed and up and running. Luckily, it was still covered by warranty. But, even after the service guys did some work on the indoor unit, the AC still di...
I'd like to tell you about my frustrating experience with a washing machine I bought on December 8, 2022. The machine broke down less than a year after I bought it. I called for help because I had no idea what was wrong, and they arrived the next day. After inspecting the machine, they informed me t...
I asked for help installing my Bosch Climate 2000 air conditioner on July 25. The subcontractor company, Termo Teknik, came to my house in the center of Afyonkarahisar but left without finishing the installation because they said they didn't have the right materials. Since then, I've been waiting fo...
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