Porland Moon Bowls Lost Their Gold Trim After Just One Hand Wash

I ordered Porland Moon 15 cm bowls through the Porland app on August 18, and the products were delivered yesterday. Today, I carefully washed the bowls by hand using an extremely gentle washing method. Even though I have not used the bowls at all, the gold trim around their edges began to peel off.

I also found that many other customers have reported similar problems with the same product. Seeing numerous complaints about the same issue has made me seriously disappointed with the quality of the product.

After noticing the problem, I contacted Porland Customer Service and was told that I needed to send an email. I sent the requested email as instructed, but I have not received any response.

I do not consider it acceptable for the gold trim to peel after I washed the product by hand only once, especially when I handled the bowls with great care. It is even more disappointing that I have been unable to receive any response from Customer Service after reporting the issue.

Therefore, I specifically request a **full refund for the defective bowls**. I ask Porland to inspect the products as necessary and resolve my complaint and the inconvenience I have experienced as soon as possible.