On January 5, 2026, at around 7:51 PM, I placed an order from Popeyes through the Migros Yemek app. My order stayed in the “being prepared” status for about one hour, and I kept waiting, assuming it was actively being processed.
After this long wait, I was informed by Migros Yemek Live Support that my order had been canceled because the restaurant was closed. I find it unacceptable that an order can remain in preparation status for nearly an hour when the restaurant is actually closed, and that I was only informed of the cancellation after such a delay.
This situation caused a serious waste of time and inconvenience. I request a full refund for this order, an official apology for the inconvenience I experienced, and that the necessary checks and system improvements be made so that closed restaurants do not continue to appear as open and accept orders, and that similar situations do not happen again.
On 06/09/2025, we placed an order from the Popeyes Atlantis branch through Yemek Sepeti. Although we ordered at 18:26, by 20:23 the status still showed “Preparing.” During this time, we contacted Yemek Sepeti customer service and were told that the restaurant had been warned and the order would be e...
On November 18, 2025, at 14:33, I placed an order from Popeyes through Yemeksepeti with order number #fgfv-c0z8. My order was not delivered for 1.5 hours. During this time, I tried to reach Yemeksepeti’s help center, but I could not get through for half an hour. When I tried calling the restaurant u...
At 11:55 AM, I placed a ₺461 order at the Popeyes Maltepe store through Yemeksepeti. This order, which I planned for lunch, is still showing as “preparing” even though it was supposedly collected an hour ago, and I have not received any notification about it. When I try to cancel the order, the syst...
On Friday evening, February 28, 2025, since I had guests, I placed an order through the Yemek Sepeti app for two 4-person buckets at 7:40 PM. My food ...
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