On Sunday, October 5, 2025, at around 2:30 AM, my Poco F4 smartphone suddenly exploded while charging with its original charger. The explosion rendered the phone completely unusable and caused a fire and heavy smoke in the room. During the incident, two of my rugs caught fire, and I also sustained burns on my hand, for which I have an official medical report.
The device’s warranty was due to expire in 25 days. Immediately after the incident, I contacted customer service and sent the device to the authorized service center in Levent, Istanbul, via Yurtiçi Kargo, for inspection. It has now been one week since delivery, and I still have not received any update or response.
Due to the severe material and emotional damages I’ve suffered, I am demanding compensation. I also request that my losses and health-related issues resulting from the explosion and fire be addressed urgently.
On October 15, 2025, at around 5:30 PM, my Poco X3 Pro suddenly exploded while it was lying on my bed in the bedroom. At the time of the incident, the phone was not charging and I was not using it. Before the explosion, I had occasionally noticed overheating issues, but nothing extreme enough to cau...
I am writing to report a critical safety issue involving an LG washing machine under warranty (Model: F4V5RGPOW.ABWPLTK, SN: 111PWNFLK567), and the concerning response from LG Turkey that followed. On May 17, 2025, during regular use, the machine suffered an electrical malfunction that caused a fire...
On December 10, 2024, I purchased a Samsung A35 256GB from the Arçelik store in Istanbul Marmara Park. Within the first 2-3 days of use, the phone began overheating excessively, reaching temperatures of 35-40°C. It was so hot that it burned my hands and face, making it impossible to use for calls un...
I purchased a Poco X6 Pro 5G smartphone from Doğan GSM Çanakkale on November 15, 2024, and since the day I bought it, I’ve been experiencing a serious issue. When the phone’s battery runs out completely, it refuses to charge, even though there’s no problem with the charger. The device won’t turn on ...
You sold me the Samsung S25 Ultra with the claim that the selfie stick works via Bluetooth, but after receiving it, I found out it doesn’t even have Bluetooth. This was clearly a misleading sale and false information. You also said it would be fixed with a software update, but that turned out to be ...
Comments