On October 15, 2025, at around 5:30 PM, my Poco X3 Pro suddenly exploded while it was lying on my bed in the bedroom. At the time of the incident, the phone was not charging and I was not using it. Before the explosion, I had occasionally noticed overheating issues, but nothing extreme enough to cause alarm.
As a result of the explosion, my personal belongings were damaged, a fire broke out, and I lost all of my data.
I originally purchased the device in 2021 from a local phone shop in Northern Cyprus (KKTC). The warranty has expired, and I no longer remember the store’s name. This is the first time I have ever experienced such a dangerous issue with a phone.
I am requesting an official statement from Poco regarding this incident, including an explanation about the cause, and information on how my data loss and damages will be addressed. I also urge Poco to take immediate safety measures to prevent similar incidents from happening to other users.
On Sunday, October 5, 2025, at around 2:30 AM, my Poco F4 smartphone suddenly exploded while charging with its original charger. The explosion rendered the phone completely unusable and caused a fire and heavy smoke in the room. During the incident, two of my rugs caught fire, and I also sustained b...
After installing the latest system update on my Poco X5 Pro on October 5, 2025, my phone began experiencing serious battery problems. The battery drains extremely fast, and the fast charging feature no longer works. Additionally, since the update, my phone has started to overheat noticeably, an issu...
I purchased the Poco X3 Pro 8GB RAM, 256GB model in 2021, and from the very first day, the battery performance has been disappointing. Even when the phone was brand new, I had to charge it twice a day. Now, in August 2024, I find myself needing to charge it 3 to 4 times a day. I reached out to custo...
I purchased a Poco X6 Pro 5G smartphone from Doğan GSM Çanakkale on November 15, 2024, and since the day I bought it, I’ve been experiencing a serious issue. When the phone’s battery runs out completely, it refuses to charge, even though there’s no problem with the charger. The device won’t turn on ...
Since March 2025, I’ve been experiencing multiple problems with my Poco X7 Pro smartphone, including overheating, freezing, lagging, slow performance, and network issues. These problems existed even before the latest update and occur almost every time I use the device. To fix the issues, I performe...
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