I purchased a Poco X6 Pro 5G smartphone from Doğan GSM Çanakkale on November 15, 2024, and since the day I bought it, I’ve been experiencing a serious issue. When the phone’s battery runs out completely, it refuses to charge, even though there’s no problem with the charger. The device won’t turn on for about an hour, and this problem occurs every single time the battery dies, severely disrupting my daily use.
I believe the problem is software-related, not a hardware defect. It seems like an iPhone-like software system was installed on an Android-based device, which doesn’t make sense to me and has negatively affected the user experience. I haven’t contacted customer service or an authorized repair center yet because I’m convinced this is a firmware issue that can’t be fixed by basic service procedures. My device is still under warranty.
My expectation from the brand is that my device be replaced, if possible. I kindly request that this issue be resolved and that my inconvenience be addressed promptly.
I have been experiencing a serious problem with my Poco X6 Pro 5G phone, which I purchased on November 15, 2024. Since the day I bought it, whenever the battery runs out completely, the device does not charge at all despite there being no issue with the charger, and it does not turn on for about an ...
I purchased the Poco X3 Pro 8GB RAM, 256GB model in 2021, and from the very first day, the battery performance has been disappointing. Even when the phone was brand new, I had to charge it twice a day. Now, in August 2024, I find myself needing to charge it 3 to 4 times a day. I reached out to custo...
I purchased the Poco X6 Pro with 12GB RAM and 512GB ROM on January 19, 2024, enticed by promises of 67W fast charging taking the battery from 0 to 100 in 45 minutes. However, the reality falls short. Charging takes an astonishing 3 hours, and the 5G reception power range is disappointingly weak. Add...
After installing the latest system update on my Poco X5 Pro on October 5, 2025, my phone began experiencing serious battery problems. The battery drains extremely fast, and the fast charging feature no longer works. Additionally, since the update, my phone has started to overheat noticeably, an issu...
I purchased the Realme 12 Pro+ (12/512 GB) from Erzurum Vatan on October 5, 2024, and since day one, I’ve had nothing but problems. The battery drains extremely fast—even with normal use, I have to charge it twice a day. I specifically bought this phone for its powerful battery, but it’s completely ...
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