Poco X3 Pro Battery Replacement Delayed for 17 Days at Ouno Service

I delivered my Poco X3 Pro device to the authorized Ouno Service center on 14.10.2026 to have its battery replaced. Despite 17 days having passed, the repair has still not been completed and the status on the tracking page continues to show that it is waiting for a spare part. During this period I tried to contact the service, but I could not even reach them by phone today. I find both the communication and the service network of Poco Türkiye extremely weak and irresponsible, and I am very disappointed that such a simple battery replacement has dragged on for this long. I request that my device be repaired immediately without any additional cost, that if the repair cannot be completed promptly it be replaced with a new equivalent device, and that I be compensated for the time I have been left without a phone. I also expect Poco Türkiye to review and improve the management and service processes of its service network so that other customers do not experience similar grievances.