Hello, I have been playing on PlayStation consoles since 2003 and I have never been banned before; this is my first time contacting you. I encountered a person who openly supports terrorism and I messaged him, but he swore at me and used abusive language, and then my account was banned. This terrori...
Even though I am the owner of my PlayStation account and can provide my order numbers, customer service refuses to remove the two-step verification code. I still have all the confirmation emails for my purchases. They keep asking me for my credit card details, which I have already provided, yet the...
I noticed two unauthorized charges on my card from PlayStation and disputed them with my bank, which then refunded me. Shortly after, PlayStation suspended my account. At first, I thought it was related to my PS Plus subscription, as the charges appeared on the same day the next payment was due, but...
Recently, my son accidentally made an excessive in-game purchase on Valorant through our PlayStation Türkiye account. We immediately submitted a refund request and created incident reports to explain the situation. Instead of resolving the issue, PlayStation Türkiye suspended our entire account with...
On September 3, 2024, I noticed two unauthorized charges from YDS PlayStation Network on my bank card: ₺1049,00 and ₺2,10. I immediately reported the issue to my bank on September 19, 2024, and initiated a dispute process. On October 22, 2024, I received an email from PlayStation informing me that m...
I purchased Forza Horizon 5 for my PlayStation 5, expecting a smooth and enjoyable gaming experience. However, after the latest update, I can no longer access the game. Every time I try to launch it, I encounter a recurring error message saying, “You must sign in to your account,” even though I am a...
My Sony PlayStation account was banned, and I can't reach them in any way. The membership fee, which was ₺250, increased to ₺1500, so I canceled it thinking it was an unauthorized transaction, as it was taken without my knowledge. Then I saw that my account was banned, and it turns out Sony had take...
The PlayStation Support team has not reopened my suspended account for the past 4 months. They are asking for a fee of ₺193, which I’m willing to pay, but every time I request an IBAN or account number to make the payment, I only receive an automated email. Hundreds of users, including myself, are s...
I recently tried to log into my PlayStation 4 account by entering my email and password, but I received a security code on my phone that I didn’t enter, which prevented the game from opening. After trying multiple times, my access was blocked. I attempted to reset my password by providing my email a...
Approximately 1-2 weeks ago, my email account was compromised, resulting in the unfortunate loss of my PlayStation Network (PSN) account. I've reached out to d*****@playstation.com twice in an attempt to recover my email account, but unfortunately, I haven't received any response. My PlayStation use...
I can't access my PlayStation Network account. After a while without using the console due to work commitments, I encountered a two-step verification prompt upon reopening it. Strangely, I never activated this feature. It seems my account was compromised, evidenced by a changed password and an unaut...
they suspended my account on 11.08.2023, I made conversations with them, but no solution was offered. They have banned access to my Plus account for two years with the game. They say that they are right about this, but they are not right, they are taking advantage of people's rights and confiscating...