PlayStation Unfairly Suspended My Account for A Game I Didn’t Buy

I noticed two unauthorized charges on my card from PlayStation and disputed them with my bank, which then refunded me. Shortly after, PlayStation suspended my account. At first, I thought it was related to my PS Plus subscription, as the charges appeared on the same day the next payment was due, but I had already canceled the subscription and received confirmation of the cancellation. I even double-checked my email and transaction history to make sure I hadn’t overlooked anything. Later, PlayStation claimed the suspension was due to an unpaid game purchase, but I never bought any game and never received an email receipt. They now refuse to lift the suspension unless I pay for it. I will not pay for something I didn’t buy.