It's insane that we spend so much money on a TV and then can't even get a proper response from the service. 20,000 Turkish Liras is no joke, and we expect some kind of support from the company. Ridiculous that we're just left hanging like this. What happened to customer service these days? It's like companies don't care about keeping their customers happy anymore. All they want is our money and once they have it, they couldn't care less about our problems. I mean, what's the point of paying so much for a high-end TV if we can't even get a decent response from the service? It's just not acceptable. And it's not just this one company, it seems like a lot of them are just indifferent to their customers. I guess we'll have to look for other brands in the future, because after this experience, I can say goodbye to Philips. It's not worth it to go through this kind of frustration just to have their logo on my TV.
I recently called the Philips Authorized Service because my Philips 65-inch TV wouldn't turn on. The next day, they came to get the TV, but when they gave it back, they said the screen was broken and charged me a crazy 17 thousand TL to fix it. We hadn't broken the TV, and they had told us before th...
Vatan Bilgisayar sold me my Philips 48pfs8109/12 Smart LED TV on 27.06.2015. I was pleased to buy a high-quality Philips TV for 2081 TL. I was excited until the TV's motherboard broke and I couldn't fix it. For months, I've struggled to solve this issue. I called every dealer and went to several ser...
I sent my Philips television to Gebze Yücel Elektronik, the authorized service center, on July 27, 2023, for warranty repair. Unfortunately, as of today, my television has not been returned to me, with the service center citing a two-month delay in receiving spare parts. Several times during this ti...
I purchased a Philips TV approximately two months ago, only to notice screen defects a few days later. Seeking a return, I approached Güven Elektronik Philips service in Efeler/Aydın. Despite explaining the issue, they dismissed it, claiming no problems with the TV. Two months later, after a series ...
When an earthquake cracked the front panel of my Philips TV, I was not pleased with the service I received. I called your service and was told the cost to replace the panel would be close to the price of a new television set (around 12,000 TL). The panel was estimated to cost 12,000 TL by your servi...
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