I purchased a Philips TV approximately two months ago, only to notice screen defects a few days later. Seeking a return, I approached Güven Elektronik Philips service in Efeler/Aydın. Despite explaining the issue, they dismissed it, claiming no problems with the TV. Two months later, after a series of phone calls, the service visited my home. They claimed to have fixed the issue by hitting the screen. When I expressed my dissatisfaction and the desire to return the TV, I faced insults and humiliation. Upon requesting a service form, they initially attempted to fill out the wrong form. When contested, they left without resolving the issue, stating, 'Complain wherever you want.' After this incident, I contacted Philips headquarters, and despite acknowledging the insults, they advised me to file a complaint with the Consumer Arbitration Board. In summary, Philips sold me a faulty TV, and when I sought my rights, I faced insults without any effort to ensure customer satisfaction.
I sent my Philips television to Gebze Yücel Elektronik, the authorized service center, on July 27, 2023, for warranty repair. Unfortunately, as of today, my television has not been returned to me, with the service center citing a two-month delay in receiving spare parts. Several times during this ti...
On November 17, 2022, in Antalya, Kepez district, within Özdilek Shopping Mall, I purchased a Philips 58PUS8507 television for 15,500 TL with a 15-month credit plan from the Teknosa store. Initially, the TV worked beautifully, but after about 3 to 4 months, horizontal and vertical lines appeared on ...
On 15 July 2022, I purchased a Philips television that was subsequently damaged by an earthquake. The customer service representatives refused to cover the damage, despite the TV being under warranty, and instead offered a replacement screen that cost nearly as much as the entire television. I was i...
I purchased the highly-touted Philips 77OLED937 TV, considered top-of-the-line by the brand itself. However, right from the start, an unusual noise emerged from the back when the TV was turned off. Initially, I assumed it might be a cooling process, but the noise persisted even after 12 hours. Inter...
On June 22, 2023, I purchased a Philips television and kept it in its box for six months. When I eventually chose to use it, I realized that the screen frame had disconnected from the case. I immediately contacted Philips authorized service, asking for a replacement rather than a repair. Philips app...
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