When an earthquake cracked the front panel of my Philips TV, I was not pleased with the service I received. I called your service and was told the cost to replace the panel would be close to the price of a new television set (around 12,000 TL). The panel was estimated to cost 12,000 TL by your service, but a different repairman quoted me 6,000 TL. Given the price discrepancy, I have to conclude that your business is not being operated honestly. As a longtime Philips customer, I believe your service prices should be more transparent. In a time of crisis, such as an earthquake, it would be dishonest to mislead customers about the true cost of TV front-panel repair. As such, I am requesting that Philips investigate this and take any necessary measures to prevent it from happening again. Equally important to me is finding an open and honest solution to this issue.
On 15 July 2022, I purchased a Philips television that was subsequently damaged by an earthquake. The customer service representatives refused to cover the damage, despite the TV being under warranty, and instead offered a replacement screen that cost nearly as much as the entire television. I was i...
During the big earthquake on February 6, 2023, my Philips 49PUS7503/12 model TV fell to the ground and broke its screen. I don't know what else is wrong with him. When I called Malatya Philips's technical service, I was told that this model's (ten thousand) panel fee is 10,000 TL. He said it was tru...
I recently called the Philips Authorized Service because my Philips 65-inch TV wouldn't turn on. The next day, they came to get the TV, but when they gave it back, they said the screen was broken and charged me a crazy 17 thousand TL to fix it. We hadn't broken the TV, and they had told us before th...
My Philips 55 OLED 804/12 TV got messed up when I was moving. There's a green line going up and down on the screen and it won't turn on. The Philips Authorized Service checked it out and suggested a solution: replacing the panel for a price of 48,500 TL. Why is the cost of repairing this so high whe...
Our Philips 50PUS7303/12 TV, which we've had for three years, developed a black screen issue in its third year and started showing colored lines on the screen in its fourth year. Out of nowhere, these colored lines appeared, despite us taking meticulous care of the TV, even though it was wall-mounte...
Comments