I purchased the Philips PC8955/09 model vacuum cleaner a year ago, but it began malfunctioning last month. The problem started when the motor had to be replaced. After the motor replacement, the remote control stopped working, so I took it to the Adiyaman Technical Electronics service center. I explained the situation and stated that the remote was operational prior to the motor replacement, but the service center refused to accept it. They created a new service record and kept me waiting for two weeks, only to charge me a whopping 2,200 TL for repairs. What is their reasoning? They claimed the hose needed to be replaced, which was not covered by the warranty. I emphasized that the hose had no user-related damage (dents, scratches, tears, or breaks) and that the problem stemmed from the remote control. Despite my efforts, they were uninterested in resolving the issue. Now, a product with a 10-year warranty has degraded into junk!
I bought a Philips Aqua Trio 9000 vacuum cleaner 10 months ago. Recently, the brush on the head has been falling off. When I contacted customer service, they informed me that the head needed to be replaced, but it was out of warranty. I discovered that only the motor of the vacuum cleaner is covered...
We purchased the Philips Aqua Trio 9000 Series Cordless Wet and Dry Vacuum Cleaner XW9383/01 model 7 months ago. Despite using it regularly and performing the necessary maintenance, we noticed that the brush in the head was no longer spinning. A plastic part of the internal mechanism had broken. Whe...
About a month ago, when I picked up my Philips Aqua Trio New 9000 Series upright vacuum to use, I noticed that the head had suddenly detached. For the head to come off in this way, it would normally require a strong impact or unusual interference, but no such incident occurred. This was the first ti...
On 06/04/2023, I purchased a Philips SpeedPro cordless upright vacuum from 'Tema Marketler Zinciri', but the rotating mechanism inside the bottom head has broken twice despite me paying for repairs each time. The service center claims that dust, hair, and similar debris accumulate around the mechani...
I bought a Philips Homerun 3000 series XU3110/02 robot vacuum with a waste station from A**** E*** Outlet Center in İzmir, with a two-year warranty. However, when I returned from a vacation, I realized that the vacuum was not emptying the trash at the station as it should. After contacting the servi...
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