On 06/04/2023, I purchased a Philips SpeedPro cordless upright vacuum from 'Tema Marketler Zinciri', but the rotating mechanism inside the bottom head has broken twice despite me paying for repairs each time. The service center claims that dust, hair, and similar debris accumulate around the mechanism, causing it to fail. The strange part is that even though I clean the brush every time I use it, the mechanism they mention is sealed inside and cannot be accessed for cleaning. Yet, they blame me and demand ₺800 for a replacement. Philips customer service also repeats the same excuse. I have already paid for two replacements, and now it has broken a third time. They are trying to push the cost of a chronic defect onto consumers, continuously charging me. I am frustrated with this product and Philips' lack of accountability. Photos are attached.
On March 14, 2022, I purchased a Philips SpeedPro Max 8000 XC8049/01 cordless stick vacuum from Trendyol. The vacuum used to work great, almost lifting the carpet off the floor, but now it can't even pick up a kernel of popcorn. Even when it does pick something up, it gets stuck in the dustbin's ent...
We purchased the Philips Aqua Trio 9000 Series Cordless Wet and Dry Vacuum Cleaner XW9383/01 model 7 months ago. Despite using it regularly and performing the necessary maintenance, we noticed that the brush in the head was no longer spinning. A plastic part of the internal mechanism had broken. Whe...
I purchased a Philips SpeedPro Max XC8000 Series vacuum cleaner and have had numerous problems with it. The first issue was the button on the AL part falling off while I was pushing it. The pipe also cracked easily and was not replaced by Philips, despite being under warranty. The main head became j...
I'm very disappointed with my purchase of the Philips SpeedProMax XC7043/01 vacuum cleaner on March 23, 2022. Shortly after purchase, the power button and vacuum brush broke. When I contacted Philips customer service, they informed me that the problem was not covered by the warranty and would have t...
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