I bought a Philips Homerun 3000 series XU3110/02 robot vacuum with a waste station from A**** E*** Outlet Center in İzmir, with a two-year warranty. However, when I returned from a vacation, I realized that the vacuum was not emptying the trash at the station as it should. After contacting the service, they looked into it and promised to get back to me. On May 6th, they finally did, only to tell me that the vacuum and the station were incompatible, rendering the product useless. They recommended me to call the store where I had purchased it. Following a 14-day wait, the business responded with disappointment, indicating that there was nothing they could do. It's frustrating that the merchant won't stand behind the product, leaving us in the dark. I urge Philips officials to take swift action on this matter. Furthermore, avoid doing business with people who ignore consumer rights and mockingly recommend contacting consumer protection agencies. I filed a complaint with the Consumer Arbitration Board and am awaiting a resolution. Consumers demand respect, and business should be conducted with ethics rather than solely for profit.
Philips cordless vacuum that I purchased on March 19th stopped charging and displayed an error message. I took it to the service center at Forum Media Market in Izmir Bornova, where they sent it to the repair center for 21 days. When it was returned to me on April 15th, the charging adapter was miss...
I got this Philips XC8049/01 Vertical Cordless Vacuum Cleaner, but turns out it had a major issue - the exact same one I faced. So, when I opened the box, saw that the push latch on the long metal tube that connects to the machine was busted. They totally sent a messed up product. Called, Vatan Bilg...
I had always thought of Philips as a reliable company, which is why I bought a robot vacuum from them. My experience, however, has been far from satisfactory. The vacuum broke down after only two months of use. I took it to their service center, only to have it returned saying it was fine, with no a...
I purchased the Philips PC8955/09 model vacuum cleaner a year ago, but it began malfunctioning last month. The problem started when the motor had to be replaced. After the motor replacement, the remote control stopped working, so I took it to the Adiyaman Technical Electronics service center. I expl...
I purchased the Philips 8057/01 model cordless vacuum cleaner from Aydoğanlar store, the Philips dealer in Ankamall Shopping Mall because they claimed it had a water absorption feature. However, when I tested it with the mop attachment at home, I noticed water entering the motor compartment. When I ...
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