I purchased a Philips 50PUS8007-62 model television in September 2023. Shortly after the warranty period expired, white lines began to appear on the screen. This malfunction is not caused by user error. The product has been used with care and in full compliance with the user manual. Despite this, the issue has been examined by multiple independent technical services that I consulted, and it has been clearly reported in writing that the defect is production/panel related and constitutes a hidden defect. In addition, I see that there are similar complaints about the same model, which indicates that this problem is not an isolated case but may be a chronic manufacturing defect. Within this scope, although the problem is clearly of manufacturing origin, Philips and the service demanded a fee of approximately ₺13,000 from me for the repair. I do not accept being charged for a defect that is not due to user error and has been technically identified as a panel/manufacturing defect. In line with my legal rights, I request that my television be repaired free of charge or, if deemed necessary, that the panel be replaced without any cost being reflected to me. My aim is not to prolong the process, but to ensure that this issue is resolved quickly and fairly in line with your brand’s customer satisfaction and quality approach. If you request, I will share the purchase invoice and technical reports with you. I kindly request a written response regarding my complaint as soon as possible.
I purchased my Philips 58PUS8506/62 television from a store in Ankara in 2022, and for about a month I’ve been experiencing a white-screen issue caused by what appears to be a chronic panel failure. Even though the product is out of warranty, I learned that this is a common and widespread problem. I...
I purchased my Philips 58PUS8507 television from MediaMarkt in August 2023. Even though it is used an average of no more than 2 hours a day, lines began appearing on the screen on their own about a month ago, and it was diagnosed as a panel failure. When I contacted the authorized service team rega...
In September 2023, I purchased a Philips 58PUS8507/62 television through the Hepsiburada application by deliberately choosing Philips, paying more than equivalent products because I trusted the brand. While my close circle has been using more economical brands without any problems, I preferred Phili...
I'm experiencing a serious problem with my Philips 42PFL6198K/12 TV. Since purchasing the TV, I've experienced motherboard failures almost every year. I've taken it to various authorized service centers 4-5 times so far; first in Osmaniye, and most recently in January 2024 at Büdün Elektronik in Mar...
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