I purchased round-trip tickets from Cairo to Istanbul with Pegasus, carefully noting the “free cancellation within 24 hours” statement under the ticket price for both flights. After realizing I selected the wrong dates, I canceled the tickets immediately. However, despite paying ₺3,226 and ₺2,846 for the tickets, the refunds I received were significantly lower—₺3,084 and ₺2,074. When I contacted customer service, they informed me that the difference was due to tax deductions. This is misleading since the tickets were clearly marked as having free cancellation. I feel deceived and plan to file a complaint with Consumer Rights. I urge others to be cautious with Pegasus’ misleading claims.
I purchased Antalya-Cairo flight tickets from Pegasus Airlines, which stated that the tickets were cancellable within 24 hours with a full refund. On the same day and at the same time, I made two ticket purchases using different cards for the same flights. I also made one ticket purchase for a fligh...
I believe Pegasus Airlines' ticket cancellation policies are unjust and unlawful, resulting in significant financial loss for both me and my company. Through enuygun.com, I purchased two plane tickets for ₺3,550 from Pegasus Airlines for a flight from Istanbul Sabiha Gökçen to Diyarbakır on April 30...
Pegasus Airlines sold me a flight ticket, and despite having paid the airline's fee in advance, I had to cancel my reservation because I accidentally booked the wrong date. They charged me 1,250 Turkish Lira. They are a dishonest company that will hang up on you, so I strongly advise you to avoid do...
On July 10, 2025, I purchased round-trip Pegasus Airlines flights through Booking.com.tr for the dates October 7, 2025 (Istanbul to Zurich) and October 13, 2025 (Zurich to Istanbul). The total amount charged to my credit card was $68.10 USD. Within an hour of booking, I contacted Pegasus Airlines c...
On November 5, 2025, I purchased an economy class flight ticket from Pegasus Airlines for the Istanbul–Germany route through the Obilet app. On November 6, 2025, more than 14 days before the flight, I canceled my ticket. The PNR number of the ticket is 1FMJEB. I completed the cancellation through th...
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