I believe Pegasus Airlines' ticket cancellation policies are unjust and unlawful, resulting in significant financial loss for both me and my company. Through enuygun.com, I purchased two plane tickets for ₺3,550 from Pegasus Airlines for a flight from Istanbul Sabiha Gökçen to Diyarbakır on April 30 at 10:30. However, due to health issues, I cancelled the tickets on April 30 at 15:30. Despite Pegasus and enuygun.com websites stating no charges for cancellations within 24 hours, a ₺1,900 deduction was made. I find this both morally and legally unacceptable.
My family and our company employees have decided to boycott both enuygun.com and Pegasus Airlines. I believe these companies are in alliance to exploit and distress citizens for unjust profit. Furthermore, contacting customer representatives is extremely difficult. On behalf of myself and my company, we protest against Pegasus Airlines.
On September 11, 2025 (Thursday), I purchased a ticket through Enuygun.com for two passengers on Pegasus Airlines, scheduled for September 14, 2025 (Sunday) at 08:35 AM, from Istanbul Airport to Izmir Adnan Menderes Airport. At the time of purchase, my PNR number was 182EUH. However, when I checked...
Pegasus Airlines sold me a flight ticket, and despite having paid the airline's fee in advance, I had to cancel my reservation because I accidentally booked the wrong date. They charged me 1,250 Turkish Lira. They are a dishonest company that will hang up on you, so I strongly advise you to avoid do...
I purchased Antalya-Cairo flight tickets from Pegasus Airlines, which stated that the tickets were cancellable within 24 hours with a full refund. On the same day and at the same time, I made two ticket purchases using different cards for the same flights. I also made one ticket purchase for a fligh...
I purchased round-trip tickets from Cairo to Istanbul with Pegasus, carefully noting the “free cancellation within 24 hours” statement under the ticket price for both flights. After realizing I selected the wrong dates, I canceled the tickets immediately. However, despite paying ₺3,226 and ₺2,846 fo...
Hello. I purchased a ticket for my planned flight from Pegasus Airlines in May. I had flights scheduled for June 6 from Tbilisi to Ankara and June 13 from Istanbul to Tbilisi. Despite requesting my Istanbul departure flight to be redirected to Ankara, the Customer Representative ignored my request a...
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