On June 17, 2024, during my return flight with Pegasus at 16:50, my suitcase was damaged. I reported the issue immediately to the authorities at the airport before leaving. I was asked whether I wanted a replacement or compensation, and I chose compensation. A form was filled out, and photos of the luggage were taken.
A week or two later, I received an email asking which size replacement luggage I preferred, and I was told to pick it up at the nearest airport. However, I requested compensation, and I have not received any payment. Now, they are asking for another photo of the damaged luggage and additional documents. I am extremely dissatisfied, as my issue has not been resolved, and no one is addressing my concerns.
On my Pegasus Airlines flight from Amsterdam to Sabiha on October 6, 2024, I received my luggage with a broken wheel. When I reported the issue, I was told to fill out a damage report and was assured that the luggage damage would be compensated. It has now been 20 days, and I still haven’t received ...
On January 18, 2025, during my Sarajevo-Istanbul flight with Pegasus Airlines, my suitcase was completely ruined beyond use. I reported it at the airport, filled out a damage form, and Pegasus provided a new suitcase as compensation. I thought the issue was resolved—but it was short-lived. On Janua...
Initial complaint on 16.10.2024: During my flight from Baku to Izmir on 15.10.2024, flight number PC1791, one handle of my suitcase was completely broken and rendered unusable, and the other was similarly damaged. After I collected my luggage, I went to the relevant office where a photo of the damag...
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