Pegasus Brussels-Charleroi Istanbul - Sabiha Gokcen PC-804 03/03/2024 14:45 My suitcase broke during the flight. You can see the images attached. And this isn't the first time this has happened. Although they had previously delivered a similar one when they broke my suitcase, they stated that due to the changed baggage procedures, they would no longer deliver a new suitcase to you unless your laundry was scattered around. Although they said they would respond to the complaint I filed within 2 days, it took 1 week. They then send them an e-mail stating that if you do not get back to them within two days, they will cancel the complaint. An employee took a picture of my suitcase, and she said she would report directly to the responsible party. And as I learned from the call center, she did not. After that, they mailed me 1 week later, stating that I had to repair some areas with the signed fees. But it is not possible in Turkey. Every Turkish person knows the details, I guess. Because shoe repairmen do not charge fees and require signatures. Pegasus has to share with me the list of shoe repairmen with signature and stamp in Turkey.
Initial complaint on 16.10.2024: During my flight from Baku to Izmir on 15.10.2024, flight number PC1791, one handle of my suitcase was completely broken and rendered unusable, and the other was similarly damaged. After I collected my luggage, I went to the relevant office where a photo of the damag...
On September 2, 2024, I traveled from Dubai to Istanbul Sabiha Gökçen Airport on Pegasus flight PC741. When I retrieved my luggage, I discovered that the wheel of my suitcase was broken, and the exterior was scratched with small cracks. I reported the damage to the Pegasus lost and damaged baggage d...
On 10.12.2025, I flew with Pegasus Airlines on flight PC1883 from Ercan Airport to Esenboğa Airport. When I collected my baggage at Esenboğa, I saw that my suitcase was seriously damaged, with visible cracks and breaks on both the front and back surfaces. Due to a very limited connection time and th...
My luggage was damaged on my flight from Düsseldorf to Sabiha Gökçen by Pegasus flight pc1004 on 05/02/2023. I informed the Pegasus employee about the situation at the airport and a report was kept. 4 days later, I received an e-mail from Pegasus and they made a statement that the damage to my lugga...
My luggage was damaged on a Pegasus flight from Adana to Istanbul on July 13, 2023. The Pegasus office contacted me directly and informed me that a truck had run over my bag. Inside, I had my clothes, personal belongings, and, most importantly, my phone in a shattered box. They gave me a new suitcas...
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