I purchased two tickets from Pegasus Airlines. The first ticket was successfully issued, and the payment was processed. However, the second ticket was not issued, yet the payment was deducted from my account. In other words, I was charged twice for the same ticket. I canceled the first ticket, and its refund was processed today, but the reason for the second charge remains unclear. I contacted Pegasus three times but could not get a resolution. I also contacted my bank, which confirmed that the payment was deducted and provided me with the transaction code, but Pegasus has not resolved the issue. The same problem happened to my friends as well. Please resolve this issue. I am a student and have lost ₺1,600 for no reason. As seen in the screenshot, I purchased a single flight, which I later canceled, but I was charged twice within six minutes.
I purchased Antalya-Cairo flight tickets from Pegasus Airlines, which stated that the tickets were cancellable within 24 hours with a full refund. On the same day and at the same time, I made two ticket purchases using different cards for the same flights. I also made one ticket purchase for a fligh...
I tried to change my Pegasus Airlines flight through their online system. Everything appeared to work normally — I was shown the price difference, approved the total, and proceeded with the transaction. Despite receiving confirmation that the additional fee was charged not once, but twice, my flight...
I am frustrated with Pegasus Airlines. This is the fifth time I’ve purchased tickets, paid for them, and had the tickets canceled without receiving a refund. I called customer service, but they always tell me, "We’ll get back to you," and end the conversation without resolving anything. I booked a ...
On 13.07.2025, I purchased a ticket from the Pegasus office at Istanbul Sabiha Gökçen Airport for Antalya Airport. About 15 minutes after purchasing the ticket, I canceled it. However, even after two months (today is 31.08.2025), the amount of ₺6010 has not been refunded to my bank card. My PNR code...
I purchased a round-trip flight ticket with Pegasus Airlines for my spouse on the Ankara–London route. During the payment process, my card was charged twice for ₺1,071, totaling an unauthorized extra charge of ₺2,142. I immediately contacted Pegasus via phone and later followed up with multiple emai...
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