I purchased clothing items from Pazarama’s website, and the seller, Altınyıldız Classic, assigned Sendeo as the shipping company. Despite my address being correctly registered, Sendeo marked the shipment as "undelivered" on December 2, 3, 4, and 5, 2024, according to the "Where Is My Cargo" tracking system, even though the courier never came to my address. On December 5, 2024, the package was left at Çeşme Koçtaş-FIX without informing me. An employee from there called me at 1:12 PM, saying the Sendeo courier dropped off the package, saying "Mr. M*** complained about us" before leaving. This behavior is unacceptable, especially since the courier was instructed to deliver it directly to my address. The courier’s name appears as O*** in the tracking system. As of December 6, 2024, at 3:04 PM, I have neither seen nor received the package. On December 4, 2024, a representative from Sendeo called me from 4447548, and I clearly stated that I would not accept the delivery. Despite this, the package was still sent out but never delivered to me. I have repeatedly asserted my right to return the items and requested clarification from a responsible official, but no response has been given. Your customer service team has failed to resolve the issue. Once again, I did not receive the package. Please process the refund promptly.
Unfortunately, I made a mistake when shopping on the Pazarama website. The item I ordered on April 30, 2024, arrived in my district on May 6, 2024. I informed the courier that I did not wish to accept the delivery and would return it. In other words, I did not accept the thing and returned it instea...
The order I placed on Trendyol on September 14, 2024, was handed over to Sürat Kargo’s Mardin Nusaybin branch for home delivery on September 17. The delivery date for the shipment with tracking number 19438251141080 was September 20. On September 23, Sürat Kargo sent a message at 14:00 saying, "Your...
Dear Sir/Madam, I am writing to express my dissatisfaction with the handling of my recent shipment and the inadequate customer service I received from Sürat Kargo. On May 21, 2024, I made an online purchase, and my package was sent to the Dilovası Sürat Kargo branch. However, the package was never...
I ordered an English supplementary textbook from Trendyol.com to an Ankara company on 05/09/2024. Delivery appeared to be on 10/09/2024 by Sendeo cargo company. When the product did not arrive on 10/09/2024, I examined the cargo movements and saw that there was no movement. I reported the situation ...
On February 19, 2025, I called the Sürat Kargo Kıraç Branch to inform them that I would not be receiving my package and that it needed to be returned. After this call, I personally visited the branch and spoke with the cashier lady, who assured me that she had initiated the necessary procedures. How...
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