Paytr Held My EFT After IBAN Change on My Purchase
I’ve frequently shopped through a third-party site that recently terminated its agreement with 'PlaySultan' and changed key details like their IBAN. The troubling part? No one thought to inform customers. I only found out something had changed after making a purchase like I normally do, using the same registered IBAN. My payment via EFT ended up in limbo through PayTR, and the money hasn’t reached its destination. I reached out immediately to resolve the issue, but trying to get an actual response has been like talking to a wall. The lack of communication and accountability has left me anxious and stuck between two services that won’t step up. I just want my issue acknowledged and fixed without having to chase them endlessly.
Progress
Hello, an intermediary site where I frequently shop has terminated its agreement and changed its IBAN and similar information, but has not sent any explanatory email to us customers. As usual, I made a purchase using the registered IBAN through @Paytr, but the EFT sent has been put on hold. I requested that my grievance be resolved, but I could not find anyone to address the issue. Even though I have previously written to the complaint platform, the brand has not resolved the issue. I am considering taking the matter to global platforms; this brand is a reason for boycott.
Why is the issue still not being resolved?
If you have made a payment to one of the PayTR accounts and have not used your payment for shopping; We kindly ask you to fill out the refund form correctly and completely, and to attach your receipt in the additional section. After you fill out the form, the refund process will be completed during our business hours on weekdays between 09:00 – 18:00, and an information message will be sent to your email account. We kindly ask you to check your email account during this period to follow the process. If there is anything else we can help you with, we are here 24/7 to support you. Best regards,
