I made a purchase via mobile payment on Playstore.com using Türk Telekom, but the transaction is stuck. Türk Telekom and Payguru support both confirm that the payment was successfully processed, yet Playstore.com claims that no payment was received. So where did my money go?
I have tried reaching out to customer support, but I keep getting redirected from one service to another with no clear resolution. There is no direct contact person to help me, and I feel completely ignored despite my efforts to solve this issue.
I demand an immediate resolution—either send me the code I paid for or issue a full refund. Fix this now! Customers should not have to deal with such poor service and lack of accountability.
On February 28, I purchased two Razer codes worth 500₺ each from Playstore.com. While one of the codes was successfully delivered, the other one never...
I recently purchased Red Dead Redemption 2 (RDR2) from Playstore.com, a Türk Telekom subsidiary. While I’ve successfully purchased games from this platform before, this experience has been deeply frustrating. The payment was processed, as shown in the attached receipt, yet I never received the activ...
Even though I have no connection to PUBG, I was charged for three separate purchases through the PUBG app, and the total amount was billed to my Türk Telekom account without my consent. After researching, I found many similar complaints, most of them involving Türk Telekom. Why is Türk Telekom allo...
I just noticed a ₺1649.98 charge on my phone bill, listed under PUBG Mobile, but I have never signed up or made any purchases in the game. I contacted Türk Telekom, and they confirmed that the charge was made for PUBG, yet I have no account or connection to the game. I reached out to both Türk Tele...
I purchased a 100 TL Google Play balance from Turkcell Pasaj, but the code doesn’t work. When I try to redeem it on my Google Play account, it keeps showing the message "We need more information." Despite sending the invoice, text messages, and all required details via email, the issue remains unres...
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