I have been telling Paytr the same things for 3 months but unfortunately, they are not understanding. In our last conversation, the customer representative said that another unit was dealing with the details to get by and at the end of the conversation she asked me to remove my complaint as if she had provided a solution. An institution can only fall this low but at least they respond, even if it is rare, they may not care at all like Akbank. Do not compromise on quality (!) so much that you cannot provide a solution even in a very simple case and on top of that you want the complaint to be removed.
I made at least 10 calls to my customer to lower my limit due to my credit card becoming inactive. With both call center and branch representatives. Even though I explained my problem in detail, my problem was persistently not solved, and even the headquarters stated that they could not solve the pr...
On June 15th, I bought a digital product from Erdens, I was not satisfied and wanted to return it, they made a lot of excuses and blocked me from all communication channels. On top of that, I complained to Paytr, they only stalled, and on top of that, I made an expenditure objection to Akbank, and t...
I reached out to Akbank to ask for a lower credit card limit, and it turned out to be a frustrating experience. Even though they can quickly get in touch when it suits them, I ended up waiting on hold for 25 minutes without any solution. It's pretty annoying that boosting the credit limit is super e...
I have been experiencing serious grievances with my Eurobond transactions initiated 6 weeks ago through Akbank Antalya Konyaaltı Branch. Despite meeting face-to-face with the branch manager, I was repeatedly told that the issue is being handled by headquarters and that the branch cannot intervene. W...
My Yap Kredi credit card has been deducting more than 200 TL for the past three months, which I only discovered today. When I called Vodafone customer service, the representative kept repeating the same script, which did not resolve the problem. Despite my request to transfer me to another departmen...
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