I made at least 10 calls to my customer to lower my limit due to my credit card becoming inactive. With both call center and branch representatives. Even though I explained my problem in detail, my problem was persistently not solved, and even the headquarters stated that they could not solve the problem, even though I explained that I had time problems. I even found out that my request itself was not conveyed properly. I was an Akbank customer for 20 years. I only had one credit card, Axess. I have not come across such an unprofessional institution in a long time. As of today, Akbank, which has not solved the problem with 20 conversations for 10 days and seriously victimized me, which was understood and solved within 5 minutes by other banks, which I have never worked with, is over for me. I instructed Axess and all my accounts to be closed. I will also take legal action to ensure that other people are not victimized.
On 06.09.2024 at 19:02, I called Akbank customer service due to an issue I experienced with an online purchase. At 19:06, I was connected to a representative regarding my Axess card. While I was explaining my problem, the representative put me on hold for about 5 minutes without any reason and then ...
On 08.08.2025, an annual membership fee of ₺1,149.50 was charged to my Axess credit card. I had been regularly using my Axess card for about a year, and even the installments for my annually renewed home insurance from Akbank were processed through this card. I contacted customer service three times...
I’ve been facing an issue with my Axess credit card ending in 6422. Even though I had enough balance in my Akbank account, the full automatic payment instruction for my statements dated 11/09/2025 and 13/10/2025 was changed to “minimum payment” without my consent. As a result, only the minimum amoun...
I discovered multiple transactions on my Akbank credit card that were made without my knowledge 20 days ago. I immediately contacted Akbank and disputed the charges, providing clear evidence that these expenses were not mine. However, Akbank has not provided any explanation for 20 days! They are not...
I had been using an Akbank credit card ending in 2398 for over 20 years. After an online purchase where the seller failed to deliver the product, I submitted a written request for the payment to be blocked. Despite this, Akbank processed all three installment payments, ignoring my objection. When I ...
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