On June 15th, I bought a digital product from Erdens, I was not satisfied and wanted to return it, they made a lot of excuses and blocked me from all communication channels. On top of that, I complained to Paytr, they only stalled, and on top of that, I made an expenditure objection to Akbank, and they kept me waiting for 1.5 months and made a negative return without a proper explanation. However, if both Paytr and Akbank had properly checked the mails I sent to them, they would have understood that Erdens is a company that victimizes people. Let's say Paytr is a small company, it is very funny that a big bank like Akbank cannot solve such a simple issue in 2 months and cannot understand that this company should be punished. If you have made a negative return, Akbank, you have to explain, you cannot protect a company that insults its customers. I wonder what Akbank and Paytr officials who made this evaluation were thinking, or rather, I am not even sure if they can think. It was enough for them to just look at the complaints about erdens on the Şikayetvar site, pity.
I recently made a purchase from an online shopping site, but the seller never sent my items. Now, I can't even get in touch with them. I've filed a chargeback dispute with my bank, Akbank, but I'm hitting a wall there too. I've been trying to contact Akbank's customer service to resolve this issue,...
On August 8, 2024, an unauthorized transaction of ₺61,000 was made on my Akbank credit card through MediaMarkt abroad. On August 15, 2025, I noticed this and immediately called Akbank customer service, blocked my card, and submitted a written complaint to the relevant branch. However, a month has pa...
I have been victimized due to Akbank’s security vulnerability, and the bank refuses to take responsibility! On 10.02.2025, a total of ₺196,283.05 in credit and cash advance (Artı Para) was taken from my Akbank account, which I have not used for a year and do not even have a credit card linked to. Fr...
On November 3, 2025, I attempted to purchase a ticket for the Ankara–Sivas high-speed train line via the TCDD website. During the ticket purchase process, I encountered errors four times and was only able to complete the purchase on my fifth attempt. After each transaction, I received messages indic...
I submitted a spending dispute to Akbank 22 days ago, and I have yet to receive any updates—no messages, no emails, no explanations at all. ₺13,000 was taken from my credit card, and while the bank had no problem processing that transaction, they seem to disappear when it comes to addressing the iss...
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