I reached out to Akbank to ask for a lower credit card limit, and it turned out to be a frustrating experience. Even though they can quickly get in touch when it suits them, I ended up waiting on hold for 25 minutes without any solution. It's pretty annoying that boosting the credit limit is super easy on their app, but cutting it down feels like a whole obstacle course. It just seems unfair. It's really bad that something so straightforward has been turned into a hassle. I hope for better service from a bank I've relied on, and if they can't make this process easier, I might have to cancel my card completely. This treatment makes me wonder if Akbank cares about its customers at all.
I made at least 10 calls to my customer to lower my limit due to my credit card becoming inactive. With both call center and branch representatives. Even though I explained my problem in detail, my problem was persistently not solved, and even the headquarters stated that they could not solve the pr...
I applied for an Akbank credit card to enroll my child in school, and when it arrived, it had a limit of ₺10,000. I requested a limit increase, but they refused and told me to lower the limits of my other bank cards. I closed a card worth ₺297,000 and reduced the limit of my ₺53,000 card to ₺15,000,...
I am an Akbank Axess University credit card user. I have tried to request a credit limit increase at least ten times, but I keep getting an error code through the bank’s app. Apparently, the limit increase can only be done via the app. When I contact customer service, they tell me there's nothing th...
On 06.09.2024 at 19:02, I called Akbank customer service due to an issue I experienced with an online purchase. At 19:06, I was connected to a representative regarding my Axess card. While I was explaining my problem, the representative put me on hold for about 5 minutes without any reason and then ...
Akbank charged a ₺1,150 annual fee on my credit card with a ₺5,000 limit. This fee amounts to nearly a quarter of the card's total limit, and I would ...
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